​Return and Refund Policy

If you are not 100% satisfied with your Glooko product, you can return it and get a full refund or exchange it for another Glooko item within 30 days of the purchase date. See details below.

Product Return:

To return a Glooko product, you will need a Return Merchandise Authorization (RMA) number. You can request an RMA number by emailing support@glooko.com. Please note, the RMA number must be obtained within 30 days of the purchase date.

• Product may be returned for full refund within 30 days of the purchase date, after obtaining the RMA number from Glooko Support.
• Product must be returned in new and resalable condition, in the original packaging. Products which are damaged or are showing signs of use are not returnable. Missing items will be subject to additional charges.
• You are responsible for all return shipping charges and you shall take on all risk of loss or damage to the product while in transit to Glooko.

Product Refund:

Once we receive your returned product, we will inspect it and send confirmation that it has been received by us. We will immediately notify you about the status of your refund after inspection.

If your return is approved, we will initiate a refund to your credit card. The refund will be processed and paid within 2-weeks of approval.

Product Replacement: 

• Products that are damaged or are determined defective by Glooko will be replaced for free within one year of the purchase date. You must return the damaged or defective item to receive the replacement.